What happens if my debit or credit card is rejected for recurring payments and invoices?
Your credit card is billed on the 1st day of each month for the amount of your plan. If an unsuccessful attempt to bill your credit card is made, you will be notified via email of the reason your payment failed and given a chance to fix the problem before the next attempted payment. Then another attempt is made to bill your credit card within a few days. If we are unable to successfully bill your credit card after 5 days, your account will be placed in suspension, until payment has been received or other arrangements are made. If payment has still not been made after 15 days from the billing due date, your account will be terminated from the server and all files will be deleted without any option for us to recover your data.
NOTE: We are humans and understand that a small business is hard to run sometimes and you may run into difficulties with your cash flow payments from time to time. If you let us know that you're having some difficulties and work with us, we won't suspend your account. Work with us and keep us informed and we'll work with you.
